It is essential to talk with people to know what others think, and to understand what they want to express, and the ability to communicate with each other is essential. As a store manager, the most frequent contacts are clerks, who maintain good communication with the shop assistants. They can grasp the situation of the shops in time and understand the thought of the shop assistants at any time. When communicating with the shop assistants, some communication skills should be adopted so as to achieve the purpose of communication and produce good communication results.

　　 1. communication Importance

The importance of communication includes four aspects: first, to make each other understand their thoughts or intentions directly; second, to convey relevant information in time; third, to understand each other's thoughts and reactions from the other's response; fourth, to follow up the requirements of the other party in time, especially the requirements of the customers.

　　 2. communication program

Steps procedure key points

The first step is to generate ideas and clarify ideas and ideas.

The second step is to spanform the way of expression to understand the object of expression.

The third step is to communicate and choose the right time and environment.

The fourth step is to consider the feelings of the other person.

The fifth step is to understand and listen carefully.

The sixth step is to accept the action of the receiver.

Seventh steps to follow up in time

　　 3. how to proceed effective communication

First, show your views.

Second, clear objectives and contents of communication.

Third, choose the right way of communication and language.

Fourth, we should pay attention to the environment at that time when communicating.

Fifth, avoid words and express meaning consistently.

Sixth, when communicating, you should try to consult others' opinions instead of just talking about your own ideas.

Seventh, we should be patient and listen to each other's opinions so as to achieve mutual understanding and support.

Eighth, keep abreast of the effectiveness of communication.

Ninth, pay attention to the long-term benefits of communication, not immediate short-term benefits.

4. establish partnerships and achieve joint results.

Generally speaking, the completion of sales tasks is not achieved by the ability of a certain person, but requires the efforts of all the salesmen to cooperate with each other. As a shop leader, you should understand the spirit of cooperation and mutual assistance between colleagues.