After the purchase of shoes, such as shoe surface fading, leather cracking, coating shedding, and inner lining damage, businessmen often refused to undertake three packets of liabilities on the grounds of man-made damage.

After buying a pair of sneakers at a shopping mall, 3 months later, there was a problem of glue opening. Consumers asked Ms Zhao to ask for free maintenance. After receiving complaints from Ms Zhao, the local industry and Commerce Bureau negotiated with the person in charge of the shopping mall.

According to the regulations on the management of footwear commodities of commercial enterprises in Beijing (Trial Implementation), the term "Three Guarantees" of footwear commodities shall not be less than 90 days, and the two parties have no agreed time limit, and shall not be less than 180 days.

After being coordinated by industry and commerce departments, businesses repair free sports shoes for consumers. According to Beijing industrial and commercial bureau, City Consumers Association April consumer complaints analysis publicity, April footwear merchandise complaints 74, has completed 72, mediation success 58.