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How To Improve The Efficiency Of Telephone Answering

2008/12/15 15:09:00 41945

In order to save

Conversation

Time and get good results.

Communicate

The effect needs to be carefully considered before and during the call.

Conversation

The content should be "prepared beforehand, concise, and enough."


  


  

1. preparation in advance


  


stay

Conversation

Before, we should be well prepared.

It is better to sort out the names of the other person's name, telephone number, key points and so on.

This is an effective way to avoid problems such as "now thinking, lack of organization, forgetful" and so on.

Call effect

。


  


  

2. brief and concise


  


The content of the call must be brief and concise.

When talking, the most taboo is hesitation, ambiguity, and rambling.

After a brief greeting, we should go straight to the theme, and stop talking empty talk, nonsense, no words and short talk.


  


  

3. enough is enough.


  


Once the message has been finished, the call should be decisively terminated.

according to

Telephone etiquette

It should be terminated by the person who telephones.

Therefore, no words have been finished, still repeated, again and again.

Otherwise, it will make people feel that they are dragging their feet.

Accomplishment

Editor: vivi

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